CSU Complaint Procedures

General Student Information

Students should consult the Office of the Associate Vice President of Student Affairs located on the second floor of the Cordell Reed Student Union, room 268-A for general information regarding student issues, academic concerns, records, and filing complaints. Students may contact: Farah Muscadin, Associate Vice President of Student Affairs, Cordell Reed Student Union Building, room 268-A. Complaints should be sent in writing to deanofstudents@csu.edu.

Harassment/Discrimination

Students that believe they have been subject to discrimination or harassment, including sexual harassment, should contact the Equal Employment Opportunity Office located in the Cook Administration Building, room 318. 

To file a complaint or make a  report, contact:

Janelle Carter, Esq., Associate General Counsel/ Title IX Officer, 773.995.2547

Grade Issues

Students with concerns regarding faculty, staff, grades and other academic related issues should follow the appropriate department grievance procedure within each College. Typically students will be referred to:

  • Their instructor. If a student is dissatisfied with the results of that discussion, students should then contact:
  • The appropriate department chair. If still dissatisfied, the student would be referred to a Student Relations Committee/College Grievance Committee. Students may wish to contact:
  • Their dean,  and then if necessary, contact the Provost.

Registration Issues

Students with questions or concerns regarding registration should contact: Victoria Smith-Murphy, Interim Registrar, Office of the Registrar. Cook Administration Building, room 128 773.995-3521

Financial Aid Issues

Students with questions or concerns regarding financial aid should contact: Financial Aid, Cook Administration Building, room 207. Phone: 773.995.3570.

 Missing Campus Resident Student

If anyone from the University Community (student, employee or other individual) has reason to believe that a student has been missing for at least 24 hours, that person should immediately notify the Chicago State University Police at 773-995-2111 or in person at the Physical Plant Building or contact 911.

Disability Issues

Concerns regarding access for individuals with disabilities should be referred to: Dr. Yvonne Patterson, Director of the Counseling Center, Coordinator of Disability Services. Cordell Reed Student Union, room 190 773.821.2893

Environmental/Facilities Issues

Environmental or facilities issues, concerns regarding fire safety, or any potentially hazardous situations should be directed to: Fred Williams, CSU Life Safety Specialist 773.995.3675.

Campus Food Services Issues

Questions or concerns regarding the campus food services (Sodexo Cafeteria or Cougar Cove) should be directed to: Isaiah Patterson, General Manager, Cordell Reed Student Union, 1st Floor 773.995.2264

Parking and University Police Issues

Questions or concerns related to campus parking should be directed to the University Police Department, 773.995.2111 or Winona Scott, Physical Plant Building, room 110 773.995.2141

Judicial Affairs Issues

The Director of Judicial Affairs is responsible for the enforcement of the Student Code of Conduct.  Any student accused of violating the Student Code of Conduct has the right to a hearing before any final determination or sanctions are issued.

Judicial Affairs questions or concerns should be directed to Deidre Cato-Baker, Interim Director of Judicial Affairs Cordell Reed Student Union, room 247 773.995.3972

Anonymous Reporting

The University recognizes there may be instances when individuals will want to report anonymously regarding activities in violation of university policies, local, state and federal laws. The University has provided a means for anonymous reporting via a 24-Hour Hotline supported by University Police at (773) 821-2882.

 

Last Update: 05-11-2015