Bank Mobile Q & A

1. If I am receiving notifications to make a refund selection, does that mean I am due a refund now?

No, you are simply being notified of the new vendor Chicago State University is using for student refund disbursements.

2. Do I need to select a refund option if I have already submitted one in the past?

Yes, all students need to make a selection since the new vendor will not have your prior information.

3. How do I make my refund selection?
  1. Login to Cougar Connect
  2. Click "My Info" tab
  3. Click " Make Payment/ Refund Selection"
  4. Enter your Cougar Connect user and password again
  5. Click on the tab furthest to your right named "eRefund"
  6. Click on "Bank Mobile"
  7. Continue to make your refund selection
4. Do I need to make a payment plan for my current balance to make a refund selection?

No. When you log in the payment plan tab will be the first tab you will see. Simply click the tab furthest to your right named "eRefund" and continue with your selection.

5. What is Bank Mobile?

We have partnered with BankMobile to deliver your financial aid refund. For more information about BankMobile, visit here.

6. Can I keep using the Cougar Cash Card if it is my preference?

Yes, if your would like to continue to use your Cougar Cash Card it would now be considered your personal bank direct deposit. The bank is Central National Bank, you can access your routing and account number by calling 866-203-8721. (Any questions on fees should be directed to 866-203-8721)

7. What happens if I do not make a refund selection?

If a refund is sent to Bank Mobile and a selection is not in the system, it will automatically generate a notification to make a selection. If no selection is made, after 21 days a paper check is mailed to the address on file.

8. How will I receive my book voucher?

Your book voucher will be sent as the same selection that was made for your refund. “To view our institution’s contract with BankMobile, a Division of Customers Bank, click here.”