Telecommunications Information Management Systems (TIMS)
Telecommunications Information Management System (TIMS) is a paperless, web-based application that allows the CSU campus community to easily perform the tasks of submitting and tracking telecommunications orders (including telephones moves/adds/changes (MAC) and repair), viewing and managing call detail information, call usage cost, miscellaneous billing/invoice activities (to include mobile services), and accessing the CSU’s on-line telephone directory.  You will login in to TIMS using the credentials obtain from the IAM.  If you have not claimed your account in the IAM, please do so.
Please use our tutorial page for instructions.

Users' Roles/accesses are as follows

  • Faculty/Staff
    • View assigned extension(s)/mobile number(s)
    • View call current usage information for the extension(s)/mobile numbers(s) assigned to you
    • Mark calls as personal/not personal
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to you
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to you
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to you
    • Sign off orders you submitted
    • Telephone directory
    • Price a call
  • Administrative Assistant
    • View assigned extension(s)/mobile number(s) for your department(s)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to your department(s) 
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to your department(s)
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to your department(s)
    • Sign off orders submitted by members of your department(s)
  • Fiscal Officers/Managers
    • View assigned extension(s)/mobile number(s) for your department(s)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Submit/track incidents (trouble tickets) for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Submit/track service request (MACS) for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Approve incidents/service requests for the extension(s)/mobile number(s) assigned to department(s) under your direction
    • Sign off orders submitted by members of department(s) under your direction
  • Deans/Vice Presidents (VP)
    • View monthly call detail reports for the extension(s)/mobile number(s) assigned to department(s) under your direction
  • Technicians
    • Convert orders
    • Respond to orders
    • Fulfill service requests/resolve incidents
    • Close orders
  • User Managers
    • Create subscribers, users and contacts
    • Assign roles to users
    • Assign extensions to subscribers
    • Create incidents/service requests
    • Create projects
    • Create departments
    • Create monthly reports

Telecommunications Information Management System (TIMS)

Office of Telecommunications

Information Technology Division