Tutorials

TIMS

NOTE:  For best results, use TIMS in Mozilla Firefox and Google Chrome browsers.  Always clear browsing data; if possible, configure settings to clear browsing data upon exit from the browser.

Login PowerPoint txt
Faculty/Staff
My Account (Call Detail Reports) PowerPoint txt
My Services (Report an incident/trouble ticket) PowerPoint txt
My Services (Add services/new extension) PowerPoint txt
My Services (Change services/change features) PowerPoint txt
My Services (Move services/move extension) PowerPoint txt
My Services (Disconnect services/extension) PowerPoint txt
My Reports (View reports) PowerPoint txt
My Tools (directory/price a call) PowerPoint txt


Administrative Assistant
Billing (Call Detail Reports) PowerPoint txt
Services (Report an incident/trouble ticket) PowerPoint txt
Services (Add Subscriber and Service (new employee/new extension)) PowerPoint txt
Services (Add Service to Subscriber (existing employee/new or existing extension)) PowerPoint txt
Services (Add Location to Service) PowerPoint txt
Services (Change services/change features) PowerPoint txt
Services (Move services/move extensions) PowerPoint txt
Services (Disconnect services/extensions) PowerPoint txt
Services (Sign Off completed ticket) PowerPoint txt
Reports (View Reports) PowerPoint txt


Fiscal Officer/Department Manager
Billing (Call Detail Reports) PowerPoint txt
Billing (Dashboards) PowerPoint txt
Services (Report an incident/trouble ticket) PowerPoint txt
Services (Add Subscriber and Service (new employee/new extension)) PowerPoint txt
Services (Add Service to Subscriber (existing employee/new or existing extension)) PowerPoint txt
Services (Add Location to Service) PowerPoint txt
Services (Change services/change features) PowerPoint txt
Services (Move services/move extensions) PowerPoint txt
Services (Disconnect services/extensions) PowerPoint txt
Services (Approve tickets) PowerPoint txt
Services (Sign Off completed ticket) PowerPoint txt
Reports (View reports) PowerPoint txt


Deans/Vice Presidents
Billing (Call Detail Reports) PowerPoint txt
Billing (Dashboards) PowerPoint txt
Reports (View reports) PowerPoint txt


Telecommunications Information Management System

Office of Telecommunications

Information Technology Division